Terms of Service

1. Who these terms apply to

These terms apply to organisers (anyone who creates an account, an organisation, or a queue) and, where relevant, to the guests who join a queue. Guests don't create an account, so most obligations below fall on organisers; a short section for guests is included separately.

2. What Queued is

Queued is a virtual walk-in waitlist. Organisers create queues, print a QR code, and manage guests joining and being called from a live dashboard. Queued Clubs, covered in section 7, is a separate product for school and club sports sign-ups. Queued provides the software; organisers are responsible for how they run their venue or event, including compliance with any laws that apply to their business specifically (health and safety, licensing, employment, and so on).

3. Accounts

• You must provide accurate information when creating an organiser account and keep it up to date.
• Access is via a one-time code sent to your email — you're responsible for keeping your email account secure, since it's effectively your login.
• You're responsible for all activity under your account and organisation, including actions taken by team members you invite.
• You must be at least 18 years old to hold an organiser account.

4. Plans, billing and cancellation

Queued offers a Free plan and paid Pro and Business plans for the waitlist, plus a separate Queued Clubs plan (see section 7), all billed monthly through our payment processor, Polar, who acts as merchant of record. Current pricing and features are published on our Pricing page and may change with reasonable notice.

• Paid subscriptions renew automatically each month until cancelled.
• You can cancel at any time from your billing settings; you'll retain access to paid features until the end of the current billing period.
• We don't offer prorated refunds for mid-cycle cancellations, except where required by law.
• If a payment fails and isn't resolved, your organisation may be moved to the Free plan, which can affect features already in use (for example, branding reverting to Queued defaults, or queues beyond the Free limit being paused).

5. Acceptable use

You agree not to use Queued to:

• Collect personal data from guests unlawfully, or without a proper basis for doing so
• Run a queue for an illegal purpose, or for a business operating unlawfully
• Send unsolicited marketing through the platform's notification system
• Attempt to disrupt, overload, or gain unauthorised access to the service
• Scrape or extract data from the platform outside of the documented API
• Impersonate another person or organisation
• Upload content that is unlawful, infringing, or harmful

6. Guest data — your responsibilities as organiser

As covered in our Privacy Policy, you are the data controller for guest data collected through your queues; Queued acts as processor. That means:

• You must have a lawful basis for collecting the data your queue form asks for.
• You're responsible for the accuracy and appropriateness of any custom form fields you add.
• You must handle guest data access, correction or deletion requests in line with UK GDPR, and we'll support you with the tools and data needed to do so.
• You must not use guest data collected through Queued for purposes beyond running your queue and, where the guest has separately consented, direct marketing.

7. Queued Clubs

Queued Clubs is a separate product for school and club sports sign-ups, on its own £10/month plan. It is not included in the Free, Pro or Business waitlist plans, and the billing terms in section 4 apply to it in the same way.

• You run the club. Queued provides the sign-up, allocation and leaderboard tools; decisions about who plays, how fairly places are allocated, safeguarding, supervision and insurance remain yours.
• Payments happen outside Queued. We don't take or hold player payments. If you add a payment link or instructions, players pay you through your own provider, and any dispute or refund is between you and the player.
• Under-18 players. Where players are under 18, you are responsible for obtaining parental or guardian consent before adding them, for who you give organiser access to, and for meeting your own safeguarding obligations. You are the data controller for player data, as set out in our Privacy Policy.
• Player conduct. Players must give accurate details, only sign up for sessions they intend to attend, and follow the club's own rules. Clubs can restrict players who repeatedly no-show.

8. Content and branding you upload

You retain ownership of logos, menus, adverts and any other content you upload. By uploading it, you grant Queued a licence to display it as part of operating your queue and guest pages. You're responsible for having the rights to anything you upload — Queued does not review uploaded content in advance.

9. Queued's intellectual property

The Queued name, logo, software, and platform design are the property of Queued Ltd. Nothing in these terms grants you rights to them beyond what's needed to use the service as intended.

10. Service availability

We aim to keep Queued reliably available, but we don't guarantee uninterrupted access. Scheduled maintenance and unplanned outages can happen. Queued is not liable for losses arising from downtime, though we'll act promptly to restore service and will communicate significant outages where we can.

11. For guests

If you're a guest joining a queue, you don't need an account, and your use of the guest page is governed by these terms and by the relevant organiser's own policies for their venue or event. Your personal data is handled as described in our Privacy Policy, with the organiser as controller.

12. Disclaimer of warranties

13. Limitation of liability

To the maximum extent permitted by law, Queued's total liability to you arising from these terms is limited to the amount you paid Queued in the twelve months before the claim. We are not liable for indirect, incidental or consequential losses, including lost profits or lost business, arising from your use of the service.

14. Termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, poses a security risk, or is used unlawfully, with notice where reasonably possible. On termination, guest and account data is handled per our Privacy Policy's retention schedule.

15. Changes to these terms

We may update these terms from time to time. We'll update the date at the top of this page and, for material changes, notify organisers by email. Continued use after changes take effect means you accept the updated terms.

16. Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

Questions about these terms can be sent to [email protected].