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Queued

Virtual waiting list · Made in the UK

Nobody wants to stand in your doorway.

Queued turns the wait into a QR code. Guests scan, type a name, and go and do something better — a pint, a walk, a sit down. When you're ready, you tap Call and their phone tells them it's their turn.

Setup
4 min
Guest app
None
Free plan
50/day

You're in the queue

The Brass Fig

Name

Amara

Party size

2

Join the queue

No app, no account. We'll email you when your table is ready.

Now serving

Now serving 36036

The Brass Fig · front desk

  • Waiting6 parties
  • Your ticket—
  • Typical wait8 min
  • Neighbourhood restaurants
  • Coffee shops
  • Walk-in clinics
  • Barbers
  • Nail bars
  • Dog groomers
  • Ramen counters
  • Phone repair desks
  • Vaccination clinics
  • Tattoo studios
  • Food halls
  • Festival box offices
  • Pop-up bakeries
  • Council service desks
  • Driving test centres
  • Beer gardens
  • Opticians
  • Sample sales

How it works

Three steps, and the third one is tapping a button.

No hardware, no buzzers to lose, no integration project. If you can print a page you can run a queue this afternoon.

  1. 01Print the QR

    Make a queue, pick your colours, print the poster. It takes about four minutes and it is the only setup there is.

    Door · counter · table tent

  2. 02Guests scan and join

    They point a phone at it, type a name and a party size, and they are in with a number. No app, no account, no queue at the queue.

    Average join: 20 seconds

  3. 03Call them by email

    When a table, a chair or a room frees up, tap Call. Their phone updates and an email lands. They come back from wherever they went.

    Called → seated or admitted in one tap

What you get

A queue that runs itself, and a room that isn't full of it.

Everything below is in the product today. The ones marked Pro or Business are the ones people upgrade for once the queue is part of the day.

01

A live board your whole team can work from

Everyone waiting, in order, with how long they have been there and what they asked for. Call, seat, no-show or remove in one tap. It updates itself on every device at the host stand, behind the bar and in the kitchen, so two people can work the same queue without talking over each other.

02

Wait times that learn from your night

A restaurant describes its tables once — how many of each size, and how long a party usually stays — and every quote is worked out table by table, because a couple and a party of eight are not waiting for the same table. A salon lists its services and its stylists, and a client waiting for Sam is quoted for Sam's chair, not the whole shop's. Events and counters quote from how fast people are actually going through. As tables turn and the door moves, the estimate on every guest's phone corrects itself; nobody has to remember to update a number.

03

A guest page that looks like you, not like us

Pro

The page a guest lands on after scanning is yours: logo, colours, font, corner radius and the exact words on the button. Guests see their number, their position, the people ahead and an honest estimate — and it keeps itself up to date while they wander off.

04

Menus and offers while they wait

Pro

Attach a menu, a drinks list, an offer, your Instagram or the wifi password to the waiting screen. Ten minutes of a guest's attention is worth more than the ten minutes they spent standing in a doorway, and this is the one part of queueing that can pay for itself.

05

QR codes and posters you can actually print

Every queue gets its own short link and a QR code in your colours, with your logo in the middle. Download it as SVG or PNG, or print a poster straight from the browser in A4, A5 or table-tent — headline, subtitle and all.

06

Numbers that answer a rota question

Pro

How many people joined, how many you served, how many walked, and the hours you are genuinely busy — by day, by week, by queue. Then the part a paper list can never tell you: what you quoted against how long people really waited. A restaurant sees covers and how fast each size of table actually turns against the time it set; an event sees how many it let through the door an hour. It is the evidence for putting a second person on at seven rather than at five.

07

Your team, with the right amount of access

Pro

Invite the people who run the door. Staff work the board; managers change the settings; owners hold the account. Nobody has to share a login or a phone.

08

Kiosk and display modes for the room

Business

Kiosk mode turns a spare tablet into a self-service join point that resets itself after every guest. Display mode puts a split-flap 'now serving' board on a TV with a QR to join in the corner — the thing people look up at instead of asking.

09

Nothing to install, for anyone

Guests scan and type their name — no download, no account, no app store detour at the exact moment they are deciding whether to bother. You run the queue in a browser on whatever is already on the counter.

What your guests see

Your name on it, not ours.

Colours, logo, typeface and wording are yours. On the free plan guests see the Queued defaults and a small badge; everything you set is still saved, and upgrading reveals it instantly.

  • Neighbourhood bistro

    The Brass Fig

    Your number

    042

    2 parties ahead of you

    About 16 minutes

    Happy hour until 7pm — negronis £6 at the bar.
    Join the queue
  • Walk-in clinic

    Marsh Lane Clinic

    Your number

    017

    You're next

    About 5 minutes

    Please have your NHS number ready when you're called.
    Join the waiting list
  • Barbershop

    Fade & Co.

    Your number

    008

    It's your turn

    Chair 2 is ready

    Cash or card. Beard trim add-on £8.
    Take a number

Pricing

Free until it's doing real work.

One queue and fifty guests a day cost nothing, for as long as you like. No card to start.

  • Free

    £0/month

    Try a real queue on a real shift, no card needed.

    Get started free
  • Pro

    £29/month

    For venues running walk-ins every day.

    Start with Pro
  • Business

    £79/month

    For multi-location organisations and venues that need a public display.

    Start with Business

Everything in each plan — including what happens when you outgrow the free one.

Questions

The ones we get every week.

More of them on the full FAQ.

Do guests need to download an app?
No. Guests scan a QR code, join from their phone's browser, and get a link to a live status page. There's nothing to install.
How long does it take to set up a queue?
A few minutes — name the queue, add your logo and colours, decide which form fields you need, and print the QR code. You can run a real shift the same day.
What does a guest actually see?
After joining, a guest sees their ticket number, position in the queue, and an estimated wait, on a page branded with your logo and colours. The page updates live as the queue moves.
How is the wait estimate worked out?
It depends what kind of place you are. A restaurant, café or bar tells Queued its table sizes and how long a party usually stays, and each guest is quoted for a table that fits their party — so a couple and a party of eight get different, honest answers. A salon or barber lists its services and who's in, and each client is quoted for the service they chose with the stylist they asked for (or whoever's free first). Events, clinics and counters are quoted from how fast people are actually going through. Either way the estimate learns from your real pace as the day goes on, and guests see it change live.
How are guests notified when it's their turn?
By email, sent the moment staff call their ticket. The guest's status page also updates live, so anyone with it open sees the change immediately.
Can the guest page match our brand?
Yes — on Pro and Business, you can set your logo, colours, font and QR code style, so the page a guest lands on looks like your venue, not a generic template.
Is there a free plan?
Yes — Free includes one queue and up to 50 joins a day, with a small Queued badge on the guest page. No card required to start.

Start this afternoon

Give the doorway back to the people walking in.

Set up a queue, print the QR, and let the next person wait in the pub across the road instead of your entrance. Free plan, no card.