Everything people ask before they sign up.

No. Guests scan a QR code, join from their phone's browser, and get a link to a live status page. There's nothing to install.

A few minutes — name the queue, add your logo and colours, decide which form fields you need, and print the QR code. You can run a real shift the same day.

Restaurants, cafés and bars, clinics and walk-in surgeries, salons and barbershops, events and festivals, retail and pop-ups, and service desks — anywhere people wait to be seen without a booked time slot.

Yes. Free covers one queue; Pro and Business support unlimited queues, useful for multiple sections, stylists, or locations.

Yes — from the live board, staff can add a party or ticket manually for guests who didn't scan the code themselves.

No — Queued is built for walk-ins, not advance bookings. Most venues keep their existing booking system for reservations and run Queued alongside it for the walk-in list.

After joining, a guest sees their ticket number, position in the queue, and an estimated wait, on a page branded with your logo and colours. The page updates live as the queue moves.

Yes, if you allow it in your queue settings — a guest can cancel from their status page and free up their spot.

After a grace window you set, the ticket is automatically marked as a no-show and the queue moves to the next party — no need for staff to track it manually.

Yes — on Pro and Business plans, you can show a menu, adverts, links and an announcement on the guest's status page while they wait.

Typically name, and email or phone, plus party size and any custom questions you add. You choose which fields are required in your queue settings.

English by default. Queue settings support a language field for future localisation; check current availability before relying on it for a specific market.

By email, sent the moment staff call their ticket. The guest's status page also updates live, so anyone with it open sees the change immediately.

Email is the default and works for everyone. Check current plan details for SMS availability, as this depends on your region and plan.

Yes — the welcome message and the "it's your turn" message are both editable per queue, so you can match your own tone.

It polls for updates every few seconds and refreshes automatically, so a guest never needs to manually refresh to see their position change.

Yes — on Pro and Business, you can set your logo, colours, font and QR code style, so the page a guest lands on looks like your venue, not a generic template.

Yes — the free plan shows a small Queued badge on the guest page. It's removed on Pro and Business.

Yes — colours, corner style, and whether your logo appears in the centre are all configurable, with SVG and PNG downloads and a printable poster builder.

You can choose from a curated set of Google Fonts for the guest page, matched to your brand's tone — serif, sans, or something more editorial.

Yes — Free includes one queue and up to 50 joins a day, with a small Queued badge on the guest page. No card required to start.

Pro (£29/mo) covers unlimited queues, custom branding, menus & adverts, analytics and team members, with no badge. Business (£79/mo) adds multi-location support, kiosk & display modes, CSV export and priority support.

Yes — upgrade or downgrade whenever you like from your account's billing settings. Changes take effect from your next billing cycle.

New joins are paused for the rest of your local day once you hit the limit; guests already in the queue aren't affected. Upgrading to Pro removes the limit immediately.

Business is built for multi-location organisations under one account. Get in touch at [email protected] if you're weighing options for a larger estate.

No — Queued charges a flat monthly subscription. We don't process payments between you and your guests, and we don't take a percentage of anything.

No — Queued Clubs (For Schools, £9.99/month) is a separate product for school and club sports sign-ups, not the walk-in waitlist. It has its own 14-day free trial and its own subscription; you can run both if you need a walk-in queue and a club. See Queued Clubs for details.

No — any sport, any school or club, any country. Padel, tennis, football, netball, whatever your school runs: you set the sport, the games and how places are given out.

No — Queued doesn't process payments for club sign-ups. You paste your own payment link (your school office's payment page, a bank transfer note, whatever you already use) and parents pay you directly.

Data is hosted on AWS in the EU (London/Ireland), behind Cloudflare. See our Privacy Policy for full details on sub-processors and retention.

Ticket records are kept for 90 days, after which they're anonymised. Aggregate, anonymised statistics may be retained longer for your own analytics.

Queued is built with UK GDPR in mind: the organiser is the data controller for their guest data, and Queued acts as processor. See our Privacy Policy for the full breakdown of roles, sub-processors, and your rights.

Email [email protected] for any privacy request — access, correction, deletion, or a general question about how your data is handled.